Zion's Farm believes in providing quality products that you can trust, directly from our farm to your door. We inspect and package each order with care and seal it with tamper resistant tape. If you are unsatisfied with your purchase, please contact us within 24 hours of receiving your package, and we will work tirelessly to correct your order.
Your products should be frozen or cool to the touch at time of arrival (below 40 degrees F measured with a food thermometer). Place your meat into the freezer immediately upon receiving and inspecting your package. If your products do not feel cool to the touch upon arrival, or you feel your order is compromised in anyway, notify us within 24 hours by emailing email@example.com. Do not consume or taste suspect food. Please see our Shipping Information page for additional guidance on our shipping process.
Since we ship perishable products, we are unable to accept returns. Please review your order and receipt carefully, and if any changes need to be made, please contact us immediately. Once an order processes for shipping, we are unable to change the order. Any changes made will be applied to the next invoiced order.
If you are not completely satisfied with your Zion's Farm order, please contact firstname.lastname@example.org within 24 hours of receiving your delivery. We will happily review your order and offer an appropriate resolution. This may include a replacement of the product in question, credit towards your next order, or a partial/full refund.
We guarantee delivery to the address provided on the invoice when the order is shipped, and when it is received on the guaranteed delivery date. Since our product is perishable, we cannot guarantee the condition of the package if the address is entered incorrectly, not updated prior to the invoice date, or if it is altered during delivery.
Zion's Farm is not responsible for damage to products if someone is unable to accept the shipment at the time of delivery. We do not require a signature to ensure your product arrives in a timely manner; but we recommend placing your meat in the freezer immediately upon receiving your package. Damage to the products due to an incorrect or incomplete address voids our return policy.
When placing your order, please enter your shipping address carefully and review your invoice for any errors. If you incorrectly entered the shipping address when the order was placed, please email email@example.com immediately to correct your order. If your package needs to be left at a specific location, please add instructions in the notes section at checkout or email us to update the address instructions.
Carrier Damaged Products:
We strive to provide premium quality meat from our farm to your doorstep. We guarantee that your order will arrive in great condition when delivered to the address on file on the guaranteed delivery date.
Although we aim for every delivery to arrive without any issues; damage or delays can occur once the package is in transit via UPS. Unfortunately, delays due to weather, accidents, or other events are out of our control. If the damage of a package is caused by improper handling or a late delivery, we are more than happy to file a claim on your behalf. We ask that you please email firstname.lastname@example.org within 24 hours of receiving your package as claim filing is time sensitive and photos are required in order to show proof of damage.
In the unlikely event of damage to your package that is not carrier related, we ask that you please email email@example.com within 24 hours of receipt. We will happily review your order and offer an appropriate resolution, which may include replacement of the damaged product, credit towards your next order, or a partial/full refund.